Frequently Asked Questions
Everything you need to know about our luxury home collections.
Where are Chase and Wonder products made?
We take great pride in our heritage; all of our candles, soaps, and stationery are proudly designed and handcrafted in Great Britain using traditional techniques and the finest materials.
What is the estimated shipping time for my order?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days via our tracked courier service.
Are your candles made from sustainable materials?
Yes, our luxury candles are poured using a bespoke blend of natural waxes and feature lead-free cotton wicks to ensure a clean, long-lasting, and environmentally friendly burn.
What is your return policy?
We offer a 30-day return window for all unused and unopened products in their original packaging. Please contact our concierge team to initiate a return or exchange.
Do you offer gift wrapping services?
Most of our products come in our signature, highly-decorated gift boxes as standard. However, you can add a personalized gift message at checkout for no additional charge.
How can I track the status of my delivery?
Once your order has been dispatched, you will receive an automated email containing a tracking number and a link to follow your parcel's journey to your doorstep.