Returns & Exchanges
We want you to be completely enchanted by your Chase and Wonder purchase, but if an item isn't quite right for your home, we offer a 30-day window for returns on all unused and original-packaged goods. Please ensure all items are securely packed to prevent damage during transit, as we cannot accept returns on items that arrive broken.
Initiate Your Return
Contact our customer concierge team with your order number and reason for return to receive a unique Return Authorization number.
Pack with Care
Safely place the items in their original presentation boxes and use protective outer packaging to ensure the delicate home goods are shielded during shipping.
Ship the Parcel
Affix your return label and drop the package off at your nearest authorized carrier location, ensuring you keep a copy of your tracking receipt.
Receive Your Refund
Once our workshop inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing